Quality of Service, Regulation & Compliance

Care providers are under increasing pressure to deliver quality services in line with constantly changing guidance. Keeping up with the changes can be a challenge, so how do you measure that you are compliant with all the regulatory expectations and delivering your service in line with best practice? NjS are here to work with you to help you deliver quality care with confidence.

Why choose NjS?

NjS is a small, agile and trusted team of passionate professionals with over 80 years of combined experience in quality assurance, home management and consultancy.

We offer a bespoke service tailored to each provider, offering a package of support that is flexible. We are in the unique position to be able to offer 24 hour service monitoring to give Registered Managers of residential services a true picture of how their service is performing as well as training sessions during night and weekend shifts.

Please contact us today to discuss your needs and we will create a no obligation action plan.

Mock Inspection Service

Are you keen to know how your service would be viewed by the CQC or perhaps you are stuck with a rating that doesn’t reflect your service? … We know how frustrating it is to have confidence that your service would be rated as Good or Outstanding but you have a lesser rating, potentially affecting your valuable reputation and how new customers see you.

As a result of ongoing challenges at the CQC many services have been sitting with RI ratings for extended periods which has been detrimental to their business and reputation.

We can help.

At NjS we can provide a mock inspection service which gives you:

• The opportunity to assess compliance and measure your service against the expectation of the regulatory bodies and commissioning authorities 

• The opportunity to evidence performance and highlight where your service is meeting the standards

• A plan to help you take your service further and evidence your commitment to delivering a quality service

• The opportunity for your staff to experience an inspection ahead of the real thing

• The opportunity to see what you need to put in place to reach a higher CQC rating 

The mock inspection is carried out in line with the CQC’s current inspection model and measures your service against the five key questions and Quality Statements. The inspection can be announced or unannounced and NjS can tailor the inspection to the needs of the service.

Interim Management Solutions

We offer a temporary management service for providers who find themselves without a Registered Manager, with a new / inexperienced Manager who would benefit from mentoring and support, or in need of an experienced turnaround Management solution.

Our team are all experienced professionals who have an in-depth understanding of what is required to lead a service, to meet the regulations and deliver a quality service. They are skilled in stabilising services and supporting staff and service users in a time of change or uncertainty.

Call us today if you need an Interim Manager or a mentoring support service for your leaders.

Medication Management

NjS are able to provide you with specialist advice and guidance in relation to safe management of medication.This can include medication audits, mock inspections, policy writing and procedural guidance from an experienced Pharmacist.

As regulatory bodies are focussing more on medication management we are able to offer a service that will give you confidence that you are fully compliant in your ordering, storage, administration and management of your service users’ medication.

Consultancy Service

Some of the ways NjS Consultancy have supported providers:

• Clinical Governance guidance and practical support

• Responding to CQC reports and challenging where necessary

• Supporting services through Safety Improvement Processes with their Local Authority

• Supporting services navigate safeguarding concerns 

• Interim management solutions and Turnaround

• Tender applications for new services

• Operations Management and regular quality monitoring

• CQC application and interview preparation

• Policy and procedure review

Mentoring and best practice guidance

At NjS we believe that face-to-face, practical training gets the best results for providers to ensure their teams are delivering quality care and support. Training should be meaningful, thought-provoking and effective and by offering small group sessions with mentoring we can ensure that staff have the confidence to carry out their work in line with best practice.

NjS offer flexible training packages delivered in small group sessions at a day / time that suits your staff team, this can also be overnight or during weekends to ensure that all staff have equal access to quality training and support.

Training and mentoring packages: Safeguarding, Infection Control, Mental Capacity, MUST, Food and Fluid and Care Planning.

Policy and Procedures