About NjS Consultancy Services

NjS is a small team of experienced and passionate consultants with experience of managing, monitoring and inspecting care providers. We provide a bespoke and outcome focussed service to care providers across the sector, offering support with compliance, quality assurance and service development.

NjS was founded by Nicki Smith after more than 25 years working in the Health and Social Care industry. Nicki has worked for local authorities in care management, quality monitoring and commissioning roles and in auditing and operational management positions in the private sector.

Nicki has been working as an independent consultant since 2015 and remains passionately committed to supporting services to deliver quality, safe and effective care provision, resulting in improved outcomes for those who use them.

Values

Collaboration and Knowledge Sharing

We value the importance of working together and sharing knowledge, skills and experience with our partners.

Dignity and Respect

We treat everyone with dignity and respect and will work with our partners to ensure that this is a core value across all services.

Commitment and Integrity

We will always strive to achieve.

What People Say About NjS…

Nicki worked with our service to actively manage the integration of the Shared Lives Team into the County Council using her skills knowledge and experience to professionally manage this and the delicate relationships between stakeholders. The key to managing projects is this ability to engage, listen, judge the mood of the area, team or service where you are working whilst clearly communicating the way forward. Nicki has outstanding skills in these areas. She has excellent interpersonal skills which allows her to quickly build rapport and gather information. She inspired confidence and mutuality of trust with team members, to quickly establish strong working relationships that allowed the planning and implementation process to move forward in a smooth coherent way. She has good networking skills which we were able to utilize in the process of integration of a small charity into a large public authority.

Graham Kennard

**Hertfordshire Shared Lives **

 

“Nicki has a vast knowledge of the requirements of CQC in all the categories they expect. She combines this with her innate skills of communication and efficiency. She is hard working, reliable, always cheerful and positive and is willing to be ‘hands on’ within the organisation. She is able to direct and motivate staff and understands the needs of those using the service, their families and staff.” 

Janet Gilbert, GSG Nursing Homes Group Ltd

“My sincere and heartfelt thanks for all the work you have done with St Elizabeth’s - you have been a constant source of support and reassurance to us during the most challenging of times. We are delighted that our last PAMMS inspection rated us as Good. Your assistance with the drafting and implementation of the improvement plan was an amazing piece of work.

Our staff are now fully trained and we have a robust and rigorous training regime fully embedded. Your work on this project was so helpful ad we are now able to keep on top of compliance with ease.

We hope we have the opportunity to work with you again in the future- you have been great!”

Jill Rankin, St Elizabeth’s Centre

“Nicki has been a fantastic source of knowledge and guidance for our home during a difficult period, she was able to provide a detailed report which gave us focus and structure to follow. Nicki brought her pharmacist to provide a medication review at a crucial time- just before an audit by the local authority! Nicki provided excellent resources, like a medication policy, a safeguarding policy and audit templates we now use in the home. We have had a fantastic outcome with our recent CQC inspection - going from Inadequate to Good in every category. I would highly recommend NjS Consultancy Services.”

Rita Malone, Amberside Care Home